Q: What is the size standard of your shoes?

A: We use international standard sizes and provide a detailed size chart on each product page. It is recommended that you refer to the size chart and make a choice based on your foot length and width. If you have any questions, you can always contact our customer service team.

Q: What are the materials of your shoes?

A: We select high-quality materials to ensure that each shoe is both comfortable and durable. For specific material information such as genuine leather, environmentally friendly leather, canvas, etc., please refer to the product details page.

Q: How long will it take to ship after placing an order?

A: We usually ship within 1-3 working days after the order is confirmed. There may be a slight delay during holidays or promotions, please understand.

Q: How long does it take for logistics to arrive?

A: The delivery time depends on your delivery address. It usually takes 7-15 working days. Please refer to the logistics information for the specific time limit.

Q: How to apply for a return?

A: If the product has quality problems, please apply for a return within 15 days after signing. Make sure the product is unused, undamaged, and in its original packaging. We will process a refund for you promptly after receiving the returned product and confirming that it is correct.

Q: What if the shoes are damaged or have quality problems?

A: If the product you received has quality problems, please contact customer service within 48 hours after signing for it and provide photos. We will handle it for you as soon as possible.

Contact us

Email: [email protected]